ur999 Privacy Policy – How We Handle Your Personal Data

1. Who We Are

This Privacy Policy is issued by ur999 ("ur999", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at ur999.club. ur999 acts as the data controller in respect of all personal data collected from users of the Platform.

ur999 is committed to handling your personal data responsibly, transparently, and in compliance with applicable data protection obligations. This Privacy Policy applies to all personal data collected when you visit, register on, or otherwise interact with ur999.club and any associated Platform features or communications.

If you have any questions or concerns about how ur999 processes your personal data, please contact us using the details provided in Section 14 of this Policy.

2. Personal Data We Collect

ur999 collects the following categories of personal data from users of the Platform:

• Identity Data: Full legal name, date of birth, national identity card number or equivalent government-issued identification number (collected at the time of account verification).
• Contact Data: Pakistani mobile telephone number, email address (where provided), and postal address (where required for verification purposes).
• Account Data: ur999 username, account preferences, communication preferences, self-imposed responsible gambling limits, and account activity history.
• Financial Data: Payment method details sufficient to process deposits and withdrawals (e.g., JazzCash account number, Easypaisa wallet reference, bank account details where applicable). ur999 does not store full card numbers – payment card data is handled by PCI-DSS compliant processors.
• Transaction Data: Deposit amounts, withdrawal amounts, dates and times of transactions, bet amounts, game history, and win/loss records.
• Technical Data: IP address, device type, operating system, browser type and version, mobile network, session duration, pages visited, and referral source.
• Communications Data: Records of correspondence between you and ur999 support, including live chat transcripts and any attachments you submit.

ur999 collects this data directly from you (when you register, deposit, play, or contact support), automatically (through cookies and server logs), and from third-party verification and fraud prevention providers where permitted.

3. How We Use Your Personal Data

ur999 uses the personal data it collects for the following purposes:

• Account Management: Creating and managing your ur999 account, verifying your identity and age, processing login requests, and maintaining your account settings and preferences.
• Financial Transactions: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, bank transfer, and other supported payment methods; detecting and preventing payment fraud.
• Platform Operation: Delivering casino games, live dealer tables, and sports betting markets; recording bets and game outcomes; administering promotions and bonus credits.
• Compliance: Fulfilling legal and regulatory obligations including anti-money laundering (AML) checks, know-your-customer (KYC) verification, and reporting to competent authorities where required by law.
• Security and Fraud Prevention: Monitoring account activity for suspicious patterns, detecting multi-accounting, and preventing unauthorised access to ur999 accounts.
• Responsible Gambling: Monitoring for indicators of problem gambling behaviour; implementing self-imposed limits, cool-off periods, and self-exclusion requests; responding to requests from responsible gambling support organisations where applicable.
• Customer Support: Responding to your queries, complaints, and support requests submitted through live chat or email.
• Marketing (where consented): Sending you promotional offers, bonus notifications, and platform news by SMS or email. You may opt out at any time.
• Analytics: Analysing usage patterns to improve the ur999 Platform, identify technical issues, and optimise the user experience for Pakistani players.

4. Legal Basis for Processing

ur999 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the contract between you and ur999, including operating your account, processing transactions, and delivering Platform services.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including AML, KYC, and fraud reporting requirements.
• Legitimate Interests: Processing necessary for ur999's legitimate business interests, including fraud prevention, Platform security, and responsible gambling monitoring, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided specific, informed, and freely given consent. You may withdraw this consent at any time.

5. Sharing of Personal Data

ur999 does not sell, rent, or trade your personal data. ur999 may share your data with the following categories of third parties for the purposes described in this Policy:

• Payment Processors: JazzCash, Easypaisa, banking partners (HBL, UBL, Meezan Bank, Bank Alfalah), card payment processors, and cryptocurrency settlement providers – to process your deposits and withdrawals.
• Identity and Age Verification Providers: Third-party KYC and AML services used to verify your identity, age, and the source of your funds as required by applicable law.
• Fraud Prevention Services: Industry-standard fraud detection and prevention platforms that help protect the integrity of the ur999 Platform.
• Game Software Providers: ur999's casino game providers may receive anonymised or pseudonymised session data necessary for game delivery, RNG certification auditing, and jackpot pool management.
• Regulatory and Law Enforcement Authorities: Where ur999 is legally required to disclose personal data to competent Pakistani or international authorities, including in response to court orders, regulatory requests, or law enforcement investigations.
• Professional Advisers: Legal, accounting, or auditing professionals where access to your data is strictly necessary for the provision of their professional services to ur999.

All third parties with whom ur999 shares personal data are required to handle it securely and in accordance with applicable data protection obligations. ur999 does not permit its service providers to use your data for their own independent marketing purposes.

6. Cookies and Tracking Technologies

ur999 uses cookies and similar tracking technologies on ur999.club. Cookies are small data files placed on your device that help the Platform function correctly and enable ur999 to understand how users interact with it.

ur999 uses the following categories of cookies:

• Essential Cookies: Strictly necessary for the Platform to operate, including session management, login authentication, and security tokens. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used by ur999 to understand aggregate usage patterns, identify technical issues, and measure Platform performance. Data collected is anonymised.
• Fraud Prevention Cookies: Used to detect and prevent fraudulent account activity, multi-accounting, and unauthorised access attempts.

ur999 does not place third-party advertising or behavioural tracking cookies on your device. You may manage cookie preferences through your browser settings; however, disabling essential cookies will affect your ability to use ur999.

7. Data Retention

ur999 retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and financial record-keeping obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, or such longer period as required by applicable AML or financial regulations.
• Transaction records are retained for a minimum of five (5) years for accounting and regulatory audit purposes.
• Customer support communications are retained for two (2) years from the date of the interaction, or longer where a dispute remains unresolved.
• Technical log data (IP addresses, session logs) is retained for a maximum of twelve (12) months unless required longer for fraud investigation purposes.

When your personal data is no longer required for any of the purposes described above, ur999 will securely delete or anonymise it.

8. Security of Your Personal Data

ur999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ur999 servers;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security testing, vulnerability assessments, and penetration testing of ur999 systems;
• Fraud monitoring and intrusion detection systems operating continuously.

While ur999 takes all reasonable precautions, no system can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you suspect any unauthorised access to your ur999 account, please contact support immediately via live chat.

9. Your Data Rights

As a registered user of ur999, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data ur999 holds about you at any time.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by ur999 be corrected.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ur999's legal retention obligations.
• Right to Restriction: You may request that ur999 restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to the processing of your personal data where ur999 relies on legitimate interests as the legal basis, subject to ur999's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact ur999 support via live chat or by email at [email protected]. ur999 will respond to all valid requests within a reasonable timeframe. ur999 may need to verify your identity before processing a data rights request.

10. Children's Privacy

ur999 is strictly an adults-only platform. ur999 does not knowingly collect personal data from individuals under the age of 18. ur999 operates age verification procedures to prevent underage access to the Platform.

If ur999 becomes aware that it has inadvertently collected personal data from a person under 18, ur999 will immediately close the associated account, return any deposited funds where possible, and securely delete all personal data associated with that account.

If you believe that a minor has registered on ur999, please contact support immediately via live chat.

11. Third-Party Services

The ur999 Platform may reference or integrate with certain third-party services (such as payment processors) in the course of normal operation. ur999 is not responsible for the privacy practices of third-party services. ur999 encourages users to review the privacy policies of any third-party payment providers they use in connection with ur999 transactions, including JazzCash and Easypaisa.

12. Marketing Communications

Where you have consented to receive marketing communications from ur999, we may contact you by SMS or email with information about promotions, bonus offers, new game launches, and other ur999 Platform news. ur999 will not share your contact details with third-party marketers.

You may opt out of marketing communications at any time by:

• Updating your notification preferences in the ur999 account settings dashboard; or
• Contacting ur999 support via live chat and requesting removal from marketing lists.

Opting out of marketing will not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts.

ur999 does not send marketing communications to users who have activated a self-exclusion on their account.

13. Changes to This Privacy Policy

ur999 may update this Privacy Policy from time to time to reflect changes in Platform features, legal requirements, or data processing practices. The version published at ur999.club/privacy-policy at any given time is the version currently in force.

Where changes are material, ur999 will notify registered users via the contact details held on their account prior to the updated Policy taking effect. Your continued use of the ur999 Platform following notification of any material change constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, please close your account and cease using the Platform.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ur999's handling of your personal data, please contact us:

ur999 Data & Privacy Support
Email: [email protected]
Live Chat: Available 24/7 at ur999.club

ur999 aims to respond to all privacy-related enquiries within 10 business days. Providing false information in connection with a data subject rights request may constitute a breach of ur999's Terms and Conditions.